Does a Samsung Recall Cover Your Device? What the CPSC Records Say
A recall is a corrective action for a product, announced with or ordered by a government agency. It can involve a repair, a replacement or a refund. A recall is not a court's finding that the product injured anyone, and it is not a finding that the company is liable.
The U.S. Consumer Product Safety Commission (CPSC) published the two notices below. Each names Samsung Electronics America Inc., of Ridgefield Park, N.J., as the manufacturer.
On September 15, 2016, the CPSC published recall 16-266, "Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards." The notice states the hazard this way: "The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers." It covers "the Samsung Galaxy Note7 smartphone sold before September 15, 2016," about 1 million units. It lists refund and replacement as the remedies, including "a new Galaxy Note7 with a different battery." Under incidents, the notice reports that "Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage."
On October 13, 2016, the CPSC published recall 17-011, "Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards." It states the hazard as a battery that "can overheat and catch fire, posing serious fire and burn hazard to consumers." It covers "all Samsung Galaxy Note7 smartphones," including replacement devices from the September recall, about 1.9 million units in total, a figure the notice says includes the earlier 1 million. Its remedies are refund and replacement. It reports that "Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement," along with "13 reports of burns and 47 reports of property damage associated with Note7 phones." The notice lists wireless carriers, electronics stores and websites as places the phones were sold.
So the federal record here is about overheating and fire in one phone model; swelling does not appear as the stated hazard. The notices say nothing about other Samsung devices, and they are not evidence of a pattern across the brand.
The incident counts are reports the company received, as each notice states them. A report is not proof of what caused any particular injury, and a lawsuit, if one exists, is not a finding of liability.
Federal law sets out what these notices are for. Under 15 U.S.C. § 2064, a manufacturer, distributor or retailer that obtains information which "reasonably supports the conclusion" that a product fails to comply with an applicable consumer product safety rule or a voluntary consumer product safety standard the Commission has relied on, fails to comply with any other rule, regulation, standard, or ban under the chapter or any other Act enforced by the Commission, contains a defect which could create a substantial product hazard, or "creates an unreasonable risk of serious injury or death," must immediately inform the Commission, unless it has actual knowledge that the Commission has already been adequately informed. The same section lists what a recall notice ordered by the Commission generally includes, among them the product's description, the hazard, the number of units, and "any remedy available to a consumer."
For a reader, the practical question is whether a device matches a notice's product description. Someone with a Note7 may compare the model and IMEI to the notice; someone with another Samsung device may note that these records do not reach it, and that the absence of a recall is not the end of the inquiry. Other brands' records follow the same pattern, as the site's pages on Anker battery fire recalls and the INIU power bank recall show.